RetailRealm.com

Study: Retail sites fall short on customer service
[CNN]
cnn.com/

Retail Rapport Ltd.
Mystery shopping agency. List of services, details about applying, and contact information.
www.mysteryshopagency.com/

Retail Maxim
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
www.retail-maxim.co.uk/

Hosting Web Communities: Building Relationships, Increasing Customer Loyalty, and Maintaining a Competitive Edge
Companion site of a book written by Cliff Figallo, who presents technologies and community development techniques suitable to web-based communities. Includes links to other resources.
www.wiley.com/

United Customer Management Solutions
Lifecycle eCRM for telecommunications, utilities and financial industries.
www.ucms.net/

The Service Support Forums
Online forums and message board dedicated to service management and customer support.
www.managementforums.com/

SSI Partners
Offers help in maximizing the revenue and cost savings via remote service offerings.
www.ssipartners.com/

International Customer Service Association
Promotes the development and awareness of the customer service profession through networking, education and research. Activities, publications, case histories, merchandise and related links.
www.icsa.com/

Mason Consulting
Offers customer relations management and professional customer support services.
masoncrm.com/

The ITIL Open Guide
A public wiki site dedicated to the ITIL approach to IT and customer support and management.
www.itlibrary.org/